Get In Touch With Us!
Please use the form below to contact our support team. We'll respond to your inquiry within one (1) business day.
Would you like to speak with a wholesale account representative? Call us at 844-248-2552
Thank you for your message. Our support team will respond to your inquiry within one (1) business day.
How can I access my account?
You can access your account via the login page.
Please enter your email address or the username that was sent to you at the time your purchase was completed.
A password was also included in this initial email.
If you are unable to locate your password, you can reset your password and have a new one emailed to you by visiting the Forgot Password Page.
When will I receive my order?
Our order fulfillment team will make every effort to process your order quickly.
Depending on the nature of your order (existing products, custom labels, custom manufacturing, etc.) your order will ship within 2 to 14 business days.
Please speak with your account representative or contact us via our email contact form for a more specific shipping and delivery timeline.
How can I track my package?
You will receive an email confirmation as soon as your order has been processed and shipped. This email will contain a tracking number from the specific carrier used to ship your package.
Please login to your account to view your order and tracking information.
Once logged in, visit the My Orders Page to view tracking information for your specific order.
To track your package with the US Postal Service (USPS) please visit their website at www.usps.com
To track your package with UPS please visit their website at www.UPS.com.
To track your package FedEx please visit their website at www.FedEx.com
If you are unable to find your tracking information or the status of your package please use our contact form to get in touch and we'll be happy to assist you.
What if my order has not arrived?
Our support team will be happy to assist you with tracking your package.
First, please login to your account and check the status of your package by visit the My Orders Page. You'll be able to view tracking information for your order on this page.
If you have checked your tracking information and your package shows that is has been delivered, but you have not received it please follow the guidelines below before contacting us:
- Check with others in your office or neighboring businesses who may have picked up your package when you were not available.
- If your office is in a business complex with central mail delivery, please check with your front desk.
- Check to see if the US Postal Service or UPS left a notice indicating that they attempted to deliver your package but were unable to do so.
- Check to see if the delivery carrier may have left your package in an area that is out of plain view.
If you have checked all available avenues and are still unable to locate your package please use the contact form to get in touch with us.
How can I cancel an order that I just placed?
Our production and order fulfillment teams will begin processing your order quickly.
If you have just placed your order and need to cancel or change the items you've ordered, please get in touch with us right away using the contact form or call your account representative directly.
How do I return my order?
Please see our Return Policy page for specific information about returns, exchanges and refunds.
What is your mailing address?
Our mailing address is:
Biva Nutrition, LLC.
297 Kingsbury Grade, Suite 1183
Lake Tahoe (Stateline), NV 89449
If you are returning an item to us please contact us using the online form or speak with your account manager prior to shipping any items to our facility.
What is your phone number?
Our phone number is 844-248-2552
For customer support we encourage you to contact us online for the fastest response to your inquiry.
You can use our Live Chat service when available or utilize the contact form above and we'll get back in touch with you within one (1) business day.